If your order is customised in any way from the reference product please allow 12-14 weeks from date of order to delivery. Please note, if you live in a more rural area, delivery may take longer.
If an order has a Custom Furniture & another furniture/oversized item, the other item will not be shipped out until the Custom Furniture is ready for shipping. This means you will have to wait 12-14 weeks to receive your custom furniture plus normal furniture or oversized items all at once.
Peak Periods
Please note, during the festive season orders may take slightly longer to deliver, due to high order volumes. We will always endeavour to ship your items as soon as possible
Here at The Block Shop we want to make online shopping as easy and risk free as possible. If for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days of receipt (excluding made to order goods). Made to order goods include all artworks and any custom made furniture.
If you decide to return your purchase, you can choose from the following options;
Refund - We are happy to offer you a refund for the value of the item, less shipping costs.
Store Credit - A store credit will be issued for the value of the item, less shippings costs, and can be used anywhere on The Block Shop and is valid for 12 months.
Exchange - Exchange for another Block Shop item to the same value, including shipping costs.
To start the Return Process, please contact info@theblockshop.com.au for return address details.
